Elizabeth Filin-Matthews, MSOD, CPC

Elizabeth Filin-Matthews is a dynamic and results-driven executive with over two decades of experience driving growth, customer success, and operational excellence for some of the world’s most recognized and respected brands, including Microsoft, The Walt Disney Company, Bank of America, Apple, Procter & Gamble, Mondelez, and Intel.
With a proven track record in Sales and Marketing, Customer Success, Project Management, and Operations, Elizabeth has led high-impact initiatives that have strengthened enterprise partnerships, expanded revenue streams, and enhanced customer loyalty at a global scale. She is widely recognized for her exceptional emotional intelligence, strategic foresight, and ability to foster trust-based relationships with executives, stakeholders, and cross-functional teams.
Fortune 500 companies and high-growth organizations consistently entrust Elizabeth with their most strategic accounts and sensitive business initiatives, confident in her ability to deliver excellence with professionalism, precision, and an unwavering commitment to results. Whether navigating complex negotiations, spearheading transformational projects, or improving customer engagement strategies, she excels at aligning business aims with customer success, ensuring long-term value creation for all stakeholders.

Armed with a Master of Science in Organizational Development, Elizabeth possesses deep expertise in evaluating and optimizing organizational operations, processes, personnel, documentation, and technologies. She gathers and synthesizes data from multiple sources, conducting comprehensive analyses to uncover inefficiencies and opportunities for growth. She then translates these insights into strategic, high-impact recommendations, advising leadership on prioritization based on organizational objectives, industry best practices, and long-term scalability.

Beyond assessment and strategy, Elizabeth is adept at executing high-priority initiatives that enhance operational efficiencies, improve technology adoption, and drive sustainable growth. Her leadership directly influences key business outcomes, including increased employee and customer satisfaction, enhanced profitability, improved retention, strengthened strategic alignment, and measurable service improvements across key performance indicators (KPIs) and service-level agreements (SLAs). With a keen ability to align processes and people with business goals, she helps organizations build a culture of continuous improvement, innovation, and operational excellence.

Certified Professional Coach

As a Certified Professional Coach, Elizabeth specializes in corporate performance coaching, executive coaching, leadership development, and team coaching, helping professionals and organizations unlock their full potential. She creates a trusting, results-driven environment where executives, leaders, and teams feel empowered to gain clarity, set strategic goals, and establish accountability for measurable progress.

Elizabeth’s coaching philosophy is rooted in empowerment, transformation, and high-performance leadership. She partners with executives to enhance decision-making, communication, and leadership agility, enabling them to drive organizational success with confidence and purpose. She also works with teams to strengthen collaboration, improve dynamics, and foster a culture of trust and accountability.

With a keen ability to challenge perspectives while providing unwavering support, Elizabeth inspires her clients to realize their full potential as leaders, elevate corporate performance, and create lasting impact within their organizations.

Specializing in Manager Training / Coaching

Elizabeth Filin-Matthews is deeply passionate about helping organizations become more intentional and strategic in developing and training managers. She believes that management is not simply a title but a critical role that directly impacts employee engagement, productivity, job satisfaction, and overall team performance. Far too often, companies promote high-performing individual contributors into management positions without providing them with the necessary training, support, or leadership development to be successful. This reactive approach not only sets managers up for failure but also jeopardizes team cohesion, morale, and business outcomes.

Elizabeth challenges organizations to take a more purposeful and proactive approach by establishing structured management development tracks, identifying aspiring leaders early, and investing in their growth long before they take on leadership responsibilities. Research consistently shows that managers account for up to 70% of the variance in employee engagement, making their role one of the most influential factors in an organization’s success. Companies that prioritize managerial training experience higher employee retention, stronger team performance, better decision-making, and a more engaged workforce—all of which contribute to long-term business success.

Her mission is to help organizations build a leadership pipeline that develops capable, empowered, and effective managers who inspire their teams and drive company goals forward. Leadership positions are too important to be left to chance—investing in thoughtful, well-equipped managers and providing consistent, intentional leadership development is one of the most impactful moves an organization can make.

Core Competencies

Performance Coaching, Manager Training, Executive Coaching, Employee & Customer Satisfaction, Gap Analysis, Process Improvement, Strategic Planning, Vision Setting, Customer Service Training, Mission & Core Values Development, Customer Experience, KPI and SLA Establishment, Process & Requirements Documentation, Organizational Systems & Tools, Change & Adoption Management, Continuous Improvement Strategies, Sales & Marketing Enhancements, Organizational Behavior Analysis, Focus Group Facilitation, Sales, Marketing, & Branding Enhancements, Onboarding + Training & Development, Job Descriptions Creation, Communication Workshops, and Team Building.

Education & Certification

Master of Science in Organizational Development | Central Washington University
Bachelor of Science in Psychology, Minor in Pre-Law | Central Washington University
ICF Certified Professional Coach | iPEC Coaching

Personal Interests

Outside of her professional endeavors, Elizabeth finds joy in traveling the world with her husband, immersing herself in new cultures and experiences. She is passionate about cooking meals for her loved ones and creating memorable gatherings that bring people together. An avid reader, she enjoys engrossing, well-written books that move and inspire her.
Elizabeth also delights in designing and hosting parties and events, where every detail contributes to a warm and celebratory atmosphere. She finds serenity on the water, whether boating across lakes or seas or simply admiring the vast beauty of the sky. A dedicated sports enthusiast, she enjoys watching competitive tennis and staying active through beach volleyball, embracing the energy, competitiveness, and camaraderie of the game.